FAQs


Q: How do I know which size to order?
A: Our undies and bra run true to Australian sizing. Click here for our size chart with more detailed information. If you would like to try on in person, we recommend contacting us at info@thegreatundressed.com to organise sale by appointment at our studio or just ask us a question and we will try help!

Q: How do I care for my undies and bras?
A: Put your undies and bras in a delicates bag (not overcrowding), then throw them in the machine, wash cold on a delicates cycle. To prolong the life of all your clothing don’t machine dry. Always hang to dry out of direct sunlight, this is best for your garments and the environment.

We have sourced the softest organic cotton we could find, thick enough for a long life and to feel comfortable and secure when you are wearing. A wash with care will help to reshape your undies for the next wear. Our fabric has been preshrunk during the dyeing process.

With the nature of use of undies you notice a loose thread or pilling from wearing tight clothing, we recommend snipping threads or pill balls and keep wearing - you can also leave them as it is part of your story.

Q: Can I exchange or return my bra if it doesn't fit?
A: Sure! Ship back to us unworn and we're happy to send you a new size. If you're unhappy with your purchase we'll refund you minus the cost of shipping. Sales are final after 14 days. Please see the Returns page for more details.

Q. Can I exchange or return my undies?
A.  Unfortunately, due to health reasons we cannot accept exchanges or returns on underwear.

Q: How do I extend the life of my bra?
A: First note the care instruction from above! We recommend rotating between multiple bras and allowing the elastic in your bra to rest between wears.
After being worn a lot, usually 6 months to a year, depending on how often it is worn and your body type, the elastic in your bra will begin to wear down. You may notice the straps are beginning to loosen.

Q: How do you package your orders?
A: We have decided to do very minimal packaging, all recycled paper packaging, stickers and swing tags, recycled cotton labels. No unnecessary boxes, stickers or plastics. Please recycle anything you don’t keep!

Q: When will my order ship out?
A: Your undies will ship within a day or two of your order. We manually process every order from our studio in Sydney. We ship out Monday-Thursday, except holidays.

We offer $10 flat-rate Australia wide shipping. You will receive a confirmation after your order is processed and we will email you a tracking update after the package has been shipped. We endeavour to work with couriers that are 100% carbon neutral.

We ship internationally for the below rates:
Zone 1 - New Zealand | 4-6 working days | $15
Zone 2 - Rest of the world | 6-15 working days | $20

Tracking numbers for international orders may or may not update when the package has reached the destination country depending on the mail service in that country. International customers are responsible for all customs fees. Once your package has landed in your country we are not able to contact any foreign postal services on your behalf.

Q: Can I post yout images on my website, blog or social media account?

A: You are welcome to post our product photos - if you do, please link back to our homepage or the product page. Photos may not be used for any other purpose and may not be altered. All content on this website is copyrighted. High resolution product photos are available upon request.